FAQ

Frequently Asked Questions

1. What payment methods do you accept?
 
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay and Apple Pay.
 
2. How long will it take to receive my order?
 
We strive to process and ship all orders within 2-5 business days of receiving payment. Once shipped, orders typically arrive within 2-4 weeks depending on your location and the shipping method selected at checkout.
 
3. Do you offer international shipping?
 
Yes, we offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination. Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
 
4. Can I track my order?
 
Yes, tracking information will be provided once your order has shipped. You can track the status of your order by logging into your account or using the tracking number provided in your shipping confirmation email.
 
5. What is your return policy?
 
We accept returns within 5 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. Return shipping fees are the responsibility of the customer unless the return is due to a manufacturing defect or error on our part.
 
6. How do I initiate a return?
 
To initiate a return, please contact us at info@idyllicearth.com with your order number and reason for return. Our customer service team will provide you with further instructions on how to return your item(s) for a refund or exchange.
 
7. Do you offer gift cards?
 
No, we do not currently offer gift cards. However, we look forward to offering them in the near future. We will announce when they’re available via email so don’t forget to subscribe!
 
8. How can I contact customer service?
 
You can contact our customer service team via email at info@idyllicearth.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24- 48 hours.
 
9. How does sizing work?
 
The sizes correspond to a smaller size in the US market, so US customers should order a size up.
 
10. Are your products ethically made?
 
Yes, we are committed to ethical and sustainable practices throughout our supply chain. Our products are made with eco-friendly materials and manufactured in facilities that prioritize fair labor practices and environmental stewardship.